PDF Cracker

Feel free to contact us if you have encountered a problem with our product or if you have a question about it. If you are a licensed user, please include your order details so that we can prioritize your issue for our support staff. Please note that the response may take some time (12 - 24 hours). Therefore, you may want to consider the following.

1. Make sure that you are using the latest version of the product.
2. Check the user manual. It comes with the product package.
3. Take a look at Tutorial - Tutorial.

Please, read through the following Frequently Asked Questions. Send us an email if you don't find the answer to your problem.

1. I have purchased a license but still haven't received my registration key. When will I get it?
   All information regarding your order, including license key(s), is sent to you via email within minutes of your payment being accepted. However, sometimes this email may be caught by your "Spam Protection" tool or may be automatically sent to your "Junk" folder. Please be sure to check those locations if you don't receive the email shortly. If you do not receive this email please contact us, include as many details about your order as possible so that we can better help you.
2. Why was my order declined?
   When the message "Credit card was declined" appears while processing an order it means that your credit card bank has declined the transaction, usually a quick call to your credit card bank's customer service will clarify most of the issues. If problems persist, you can use the Fax or Mail payment options to have your order processed.
3. I want to pay by wire transfer and need your bank details.
   Select "Wire" as the payment method in the order form. After clicking the "Next" button, you will be taken to a page with detailed instructions, including your order reference number and the bank details for your payment.
4. The download link has expired and I need to download it again.
   Please send an email to sales[#->@]pdf-cracker.com with your order details and ask them to reactivate your download link.

We will incorporate your suggested features into the next version of our product, or we can customize our product specifically for you based on the features you request.

If you believe you have identified a bug in our product, please report it to us.